Terms of Sale

Last updated July 21, 2026 | Version 1.0

These Terms of Sale apply to digital courses and services sold by Alejandro Rojo Muñoz through alerojo.com. Read them with the relevant sales page and checkout information before paying.

1. Seller and contact

2. Scope and order of terms

These terms provide the general rules for purchases. The relevant sales page and checkout form part of the contract and describe the specific product, format, price, access, and included services.

If a product-specific term conflicts with these general terms, the product-specific term applies to that product, except that it cannot remove a mandatory consumer right.

3. Product information and the contract

Before paying, you should review the product description, intended buyer, included materials or services, price, VAT, access conditions, technical requirements, support, and any product-specific limitation.

You are responsible for entering accurate contact, billing, and payment information. An order is accepted when payment is authorized and a purchase confirmation is issued. Keep the sales page, these terms, and the confirmation for your records.

The standard contract language is English. This does not replace any mandatory requirement to provide precontractual information or confirmation in Spanish or another legally required language. Any required version must be supplied before purchase and in the durable contractual confirmation.

4. Prices, VAT, payment, and invoices

The checkout shows the final price and applicable VAT before payment. Card payments are processed by Stripe. A purchase is a one-time payment unless the sales page and checkout clearly state otherwise.

Provide complete billing information before paying. Transaction and invoice records may be handled through Stripe and Holded as described in the Privacy Policy.

5. Delivery and access

Digital access is delivered using the email address entered at checkout. For a product described as immediate access, instructions are normally sent after successful payment. Check filtered folders and confirm that you are using the purchase email before reporting a problem.

Receiving an access email or creating an account is not necessarily the same as beginning the supply or performance of the purchased content for withdrawal purposes. Section 8 explains when access becomes legally relevant.

6. Non-expiring course access

Every purchased course includes a personal license with no scheduled expiration and no recurring subscription. This is what any reference to lifetime access means. Access will not end merely because time has passed.

If the delivery platform is replaced, we may migrate the course or provide another reasonable way to access the purchased materials. The access promise covers the course materials included in your purchase. It does not include future updates, new editions, a community, individual support, or live services unless the sales page expressly includes them.

Access may be temporarily suspended while we investigate a documented security incident. It may be permanently terminated only where proportionate for fraud, deliberate payment reversal abuse after valid delivery, unlawful use, or unauthorized account sharing that directly affects the course license. A suspension or termination will not be used simply to shorten the promised access period.

7. Technical requirements and changes

You need a reasonably current browser, a compatible device, internet access, and a working email address. Product-specific requirements will be shown before purchase where relevant.

We may make reasonable technical, security, accessibility, or editorial changes that do not materially reduce the purchased course. A change of delivery platform does not by itself cancel your license.

8. Consumer withdrawal rights

This section applies when you buy as a consumer and a mandatory consumer withdrawal right applies. Business purchasers may not have the same statutory right.

General 14-day period

A consumer normally has 14 calendar days from the date of the contract to withdraw without giving a reason. Unless a valid legal exception has taken effect, you may withdraw during that period. Access matters only in the circumstances explained below.

Fixed digital course content

A course consisting of specific prerecorded videos, audio, text, or downloads may qualify as digital content supplied without a tangible medium.

If you choose immediate access during the 14-day period, the checkout must first obtain your express request to begin supply and your express acknowledgment that you will lose the withdrawal right when supply begins. We must also confirm that choice and the contract information on a durable medium, such as email.

When those requirements have been met, supply begins with the first product-specific action that actually delivers the fixed content, such as pressing play to stream a purchased lesson or starting a download. Merely receiving an email, receiving a link, creating an account, or viewing an empty course shell does not by itself begin supply.

Once supply has validly begun in that way, the statutory withdrawal right for that fixed digital content is lost. If the course content has not been accessed, the withdrawal right remains available until the 14-day period ends. If the required consent, acknowledgment, or durable confirmation is missing, your mandatory rights remain as provided by law.

Dynamic digital services

A product with an ongoing or dynamic service, including functionality that adapts to use or depends on continuing provider activity, may be legally classified as a digital service rather than fixed digital content. First use does not automatically remove the withdrawal right in that case.

If you expressly ask a digital service to begin during the withdrawal period and later withdraw while the right still exists, you may be required to pay a proportionate amount for the service already provided where the law allows it. The right is lost because of full performance only when the applicable legal conditions have been met.

Consulting and other services

A consultation or other personal service follows the rules for services, not the fixed digital content rule. If you expressly request performance during the withdrawal period, the right is lost only after the service has been fully performed and the required prior acknowledgment has been obtained. If you withdraw before full performance, a proportionate amount may be due where permitted by law.

No additional commercial guarantee unless stated

We do not offer a separate voluntary refund guarantee unless the relevant sales page expressly provides one. This does not limit mandatory withdrawal or conformity rights.

9. How to exercise an available withdrawal right

Email ale@alerojo.com before the applicable deadline with a clear statement that you are withdrawing.

If available, include your purchase email, product, order reference, and purchase date so that we can identify the contract quickly. Their absence does not invalidate an otherwise clear and timely withdrawal notice.

You may make any unequivocal statement that communicates your decision, or use the model below.

If withdrawal is valid, access will be disabled and any refund due will be made without undue delay and no later than 14 days after we are informed, normally through the same payment method unless another method is agreed.

Model withdrawal form

Complete and send this form only if you have an available withdrawal right and wish to exercise it:

The applicable withdrawal instructions and model form must also be provided with the durable contractual confirmation where required.

10. Conformity and access problems

The loss or expiry of a withdrawal right does not remove mandatory rights when digital content or a service is unavailable, defective, insecure, or materially different from what was promised.

If you have a genuine access or conformity problem, email ale@alerojo.com with the product, purchase email, order reference, a description of the problem, and a screenshot where useful. Do not send full card details.

11. Personal license and intellectual property

Your purchase grants you a personal, non-exclusive, non-transferable license to use the course for your own learning. Ownership of the course and its intellectual property does not transfer to you.

You may not share login details, give another person access, reproduce or distribute substantial course material, publish it, resell it, upload it elsewhere, remove ownership notices, or use it to create a competing product except where mandatory law expressly permits.

12. Support and individual advice

A course purchase includes only the support described on its sales page. It does not automatically include individual questions, reviews, consulting, or feedback by email.

A one-hour sales consultation, when offered, is a separate service with its own scope, scheduling, price, and product-specific conditions.

13. Educational purpose and results

Courses provide education and practical sales guidance. They do not guarantee revenue, profit, customers, or any other business result. Results depend on your decisions, work, offer, market, and circumstances.

Nothing in a course is individualized legal, tax, accounting, investment, or financial advice. Obtain advice from a qualified professional where needed.

14. Misuse, fraud, and payment disputes

Contact us first if you believe a charge, access record, or invoice is wrong. Fraud, deliberate misuse, unauthorized sharing, or abusive payment reversals may lead to suspension while the issue is investigated.

Nothing in this section prevents you from using a lawful payment dispute or consumer remedy.

15. Responsibility

We are responsible where mandatory law says we are. Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer remedies.

To the extent permitted by law, we are not responsible for losses caused by your incompatible equipment, failure to follow reasonable access instructions, third-party internet failure outside our control, unlawful use, or business decisions made independently from the course.

16. Complaints

Send purchase, billing, or access complaints to ale@alerojo.com. Include enough information to identify the order and explain the issue. We will try to address genuine transaction and access problems within a reasonable time.

17. Governing law and courts

Spanish law governs these terms. If you are a consumer, any mandatory protections and jurisdiction rules that apply to you remain in force. If you are not a consumer, the courts of Sevilla, Spain will have jurisdiction where that choice is legally valid.

18. Changes and severability

Your purchase is governed by the version accepted when the contract was formed. We may update these terms for later purchases.

If one term is invalid or unenforceable, the remaining terms continue to apply to the extent permitted by law.

See also the Privacy Policy and Cookie Policy.