Frequently asked questions

How do I join the daily newsletter?

Use any signup form on alerojo.com. Enter your email, accept the Privacy Policy, then open the confirmation message and click the link. You aren't subscribed until you confirm.

I didn't receive the confirmation email

Give it a few minutes, then check Spam, Junk, Promotions, and any other filtered folders. Search your inbox for Alejandro Rojo or alerojo.com. Add ale@alerojo.com to your contacts.

If you still can't find it, submit the form again and check the address carefully. Corporate email systems often block newsletters, so a personal address usually works better.

Why am I receiving these emails?

Because that email address was entered on alerojo.com and the subscription was confirmed through the email sent to it. Every message includes an unsubscribe link. If you don't remember subscribing, use that link. If you believe someone used your address without permission, email ale@alerojo.com.

I stopped receiving the daily email

Check Spam, Junk, Promotions, and any company filters. Mark the message as safe and add the sender to your contacts if you find it. You may also have unsubscribed accidentally or joined with a different address.

If necessary, return to alerojo.com, sign up again with the address you want to use, and confirm the new subscription.

Why do you sell something in your emails?

Because this is a commercial newsletter about sales, money, and using both to depend less on other people. I write useful emails and I sell courses and sales consulting. Those two things belong together.

You can also learn by watching how the selling is done. If you want emails with no selling, this isn't the newsletter for you.

I don't see any tips in your emails

Some emails explain an idea directly. Others show you how selling works by the way the email itself is written. Notice what makes you open, keep reading, agree, disagree, or want to buy.

This is not a neutral textbook delivered one chapter at a time. It is a daily sales newsletter.

I didn't like an email

That's fine. Keep reading, delete it, or use the unsubscribe link. You don't need my permission and I don't need a review of your departure.

How do I unsubscribe?

Click the unsubscribe link at the bottom of any newsletter email and follow the instructions on the page that opens.

Can I tell you why I'm leaving?

You can, but you don't need to. Unsubscribing is enough, and I don't promise a reply.

I unsubscribed by mistake. Can you add me back?

Sign up again at alerojo.com and confirm the new subscription. I won't add an address back manually.

Can you change the email address on my subscription?

Unsubscribe the old address, then subscribe and confirm the new one.

Will you mention me or my business in the newsletter?

Don't send material expecting a mention, promotion, or link. If I ever want to feature something, I will decide that myself.

What are your open rates and newsletter metrics?

I don't publish private business metrics.

I found a typo

If it changes a payment, access, or legal instruction, email the exact page and sentence to ale@alerojo.com. Otherwise, mentally fix it and keep reading.

What is your email address?

ale@alerojo.com.

I want to send you a kind message

Thank you. If something I wrote helped you sell better, make more money, or make a better decision, I'm glad. I may not reply, but that doesn't make the message less welcome.

Do you answer questions about sales, marketing, or copywriting by email?

No. I don't provide free individual consulting by email. Read the newsletter or buy the relevant course. If you want me to look at your specific sales process, the one-to-one option is the one-hour sales consultation.

Will your training work for my particular business, industry, country, language, product, or customer?

Read the sales page for the course you are considering. It should tell you who the course is for, what it covers, and what it doesn't cover. Sales principles travel well, but a course cannot make every business identical or remove the need for judgment.

If you still aren't sure after reading the page, don't buy it. If you want an individual diagnosis, book the paid call.

Can you recommend a book?

I don't maintain a universal reading list for strangers. When a book is relevant to something I am teaching, I will mention it in the newsletter or course.

Where can I see everything you sell?

Anything currently available will have its own sales page and will be linked from my emails. If there is no live page and no way to pay, it is not currently for sale.

Your website or course area isn't working

Refresh the page, try a private window, disable extensions that may block the site, and try another browser or device. Check your internet connection and make sure you are using the same email address you used to buy.

If the problem continues, email ale@alerojo.com with the exact URL, a screenshot, your browser and device, and the email used for the purchase.

What email marketing platform do you use?

Moosend. That tells you what I use, not what you should use. Choose tools for your own requirements.

What course platform do you use?

LearnWorlds.

What other technology do you use?

Hostinger for the website, Stripe for card payments, Holded for invoices and accounting, and Google for professional email. The tools are useful, but the tool is rarely the reason somebody can or cannot sell.

Will you explain how you built an automation or answer a technical question?

No. I write about sales, money, and using them to take control of your life. Product support belongs in the relevant platform's documentation. General technical consulting is not a service I offer.

Who are you?

I'm Alejandro Rojo. I write to sell. I sell to be free. The homepage and the daily emails will tell you more about how I think than a conventional biography would.

Can we talk before I buy a course?

No. The sales page contains the information you need to decide. If it doesn't give you enough confidence to buy, don't buy. The paid sales call is for improving your process, not for persuading you to purchase a course.

Can we meet for coffee, lunch, a casual call, or a quick chat?

No. The available one-to-one option is a paid one-hour video call about your sales process.

Can you review my website, email, proposal, presentation, or business idea?

Not for free by email or direct message. If the material is relevant to improving your sales process, it can be discussed during the paid one-hour call.

Will you become my partner, sell my product, promote me, or work for me?

You may send a concise proposal to ale@alerojo.com. Sending it does not create a commitment to read, answer, meet, or participate. If you don't receive a reply, the answer is no.

You didn't answer my email

If it was an individual question, a request for free advice, a vague proposal, or something already answered here, that is why. For a genuine purchase, access, payment, invoice, or booking problem, write again with the details requested in the relevant answer.

You didn't answer my social media message

Social media messages are not a support channel. Use ale@alerojo.com for a genuine operational problem.

Did you contact me through social media to offer an investment or ask for money?

Treat any unsolicited message like that as suspicious. Do not pay, send documents, share passwords, share one-time codes, or give anyone access to your device. Verify the message through ale@alerojo.com.

Will you promote my product in your newsletter or on social media?

No.

Can I invite you to an interview, podcast, event, or company session?

Send the date, format, audience, subject, location, and commercial terms to ale@alerojo.com. If you don't receive a reply, I am not available.

Will you follow me, connect with me, subscribe to me, or trade likes?

No.

I want to compliment you, criticize you, tell you I won't buy, or give you unsolicited advice

You can. A response is not required.

I found a mistake or something that doesn't work. Is it intentional?

Probably not. Email ale@alerojo.com with the exact page, what you expected, what happened, and a screenshot. Without those details, I cannot investigate it.

If you know sales, why do you sell courses?

Because selling courses is part of the business. Knowing how to sell and selling what you know are not contradictions. They are the same decision put into practice.

Someone is copying you

That is not something you need to manage for me.

Will you write the foreword to my book?

No. It is not a service I currently offer.

Will you create a course with me or sell my course?

Not currently.

What do you think of my email, website, sales proposal, or business idea?

I don't provide individual evaluations by email. If the question is part of improving your sales process, book the paid call.

Which course should I start with?

Start with the course that addresses the problem you need to solve now. Each sales page explains its subject and intended buyer. There is no universal sequence unless a page explicitly says there is.

I need more information before buying

Everything material to the purchase should be on the sales page and in the Terms of Sale. Read both. I don't hold private calls to repeat the page or persuade one person at a time.

If a missing detail prevents you from deciding, don't buy.

Does one course repeat another course?

Each sales page describes what that course covers. Important principles may appear in more than one product because they remain important, but one course should not be treated as a substitute for another unless the page says so.

Will this work for my exact product, service, sector, country, language, or type of customer?

Use the intended-buyer and scope information on the sales page. A course can teach principles and decisions, but it cannot guarantee what will happen in every business. If your case falls outside the stated scope, don't buy it.

Do your courses come with a refund guarantee?

There is no additional refund guarantee unless the sales page expressly offers one. Consumers generally have a 14-day statutory withdrawal period. For qualifying fixed digital content, that right can be lost only after you validly request immediate supply and then take the product-specific action that starts delivery, such as pressing play or starting a download. Receiving an access email or creating an account is not enough by itself. Read the Terms of Sale before paying.

How long will I have access to an online course?

Your personal course license has no scheduled expiration and is not a subscription. If the delivery platform changes, access may be moved to another reasonable method. The Terms of Sale explain what is and is not included.

What language are the courses in?

English.

Do courses include individual support or feedback?

Only if the sales page explicitly says so. Buying a course does not automatically include private review, consulting, or questions by email.

Do you handle public funding or subsidy paperwork?

No. I don't process subsidy applications or the paperwork required for them.

I can't afford it. Can I get a discount or a free copy?

No individual discounts or free copies are provided. If a public offer includes a different price, it will appear on the sales page and apply under the terms shown there.

That doesn't look like much material for the price

You are buying the usefulness of the ideas and their application, not the weight of the files or hours of filler. If volume is how you judge value, don't buy it.

Can you hold a price, deadline, or bonus for me until later?

No. Real prices, deadlines, and bonuses apply exactly as stated on the sales page. Buy while the offer is available or accept that the terms may change.

Can you provide the course in a different format?

No. You receive the formats listed on the sales page. A video course does not also include a PDF, audio edition, transcript, download, or any other format unless the page explicitly says it does.

When will I receive the course?

Follow the delivery timing stated on the sales page and confirmation page. For immediate-access products, the access instructions are sent to the email used at checkout after successful payment. Check filtered folders before reporting a problem.

Is this course the same as somebody else's course or book?

I cannot compare it with every course and book in the market. Read the description of this course and decide based on what it says it contains.

What should I save after buying?

Keep the order confirmation, invoice, access email, and any instructions sent to students. Use the same email address whenever you sign in or contact me about that purchase.

Can you confirm that I bought the course?

Your checkout confirmation, receipt, or invoice confirms the purchase. You don't need a separate personal email from me.

How do I access my course?

Use the LearnWorlds link and instructions sent to the email address used at checkout. If you already have an account, sign in with that same address. If the course doesn't appear, first check whether you bought it with another email.

I didn't receive the course or access email

Check Spam, Junk, Promotions, and search for Alejandro Rojo, LearnWorlds, alerojo.com, and the product name. Confirm that the payment succeeded and that you are checking the address used at checkout.

If it is still missing after the delivery time stated on the sales page, email ale@alerojo.com with the product, purchase date, receipt or order reference, and purchase email.

I forgot my password or never created one

Use the password-reset or account-creation link on LearnWorlds. Make sure you enter the same email address used for the purchase.

The password or account email never arrived

Request another reset, wait a few minutes, and search all filtered folders. Corporate mail can block automated messages.

If the message still doesn't arrive, email ale@alerojo.com with the purchase email and a screenshot of the page you are using.

The course page, video, or audio gives me an error

Refresh the page, update the browser, try another browser or device, disable blocking extensions, and check your connection and sound settings.

If the problem remains, email the lesson URL, screenshot, browser, device, and exact error to ale@alerojo.com.

I can't find a bonus or I think I received the wrong one

First confirm that the bonus was included in the exact offer you bought and that you purchased within the stated period. Check the course area and delivery email.

If an included bonus is genuinely missing or incorrect, email the receipt and the offer details to ale@alerojo.com.

A new bonus was added after I bought. Do I get it too?

Not unless the new offer explicitly says previous customers receive it. What you bought is the offer that was available when you paid.

Can I get an older bonus that was no longer offered when I bought?

No. Bonuses apply only under the dates and conditions stated in the offer.

Can you change the email connected to my course?

Email ale@alerojo.com from the current address and include the relevant order details and the new address. Changes depend on account verification and what LearnWorlds allows, so do not assume every change is possible.

I bought courses with different email addresses. Can you combine the accounts?

Email the addresses and order references to ale@alerojo.com. Whether they can be combined depends on platform and verification requirements.

Can I send you my work and ask whether I am applying the course correctly?

No. Buying a course does not include individual review or ongoing questions unless its sales page explicitly says otherwise. If you want feedback on your sales process, book the one-hour sales consultation.

What is the one-hour sales consultation?

It is a private one-hour video call with me, in English, focused on improving your sales process.

How much does it cost?

€1,500 + VAT.

Who is the call for?

It is for someone with a real offer and sales process who wants a direct, focused look at what could work better. It is not a free discovery call or a general conversation about sales.

What can we work on?

We will examine your sales process and identify the changes most likely to make it stronger. The hour is for focused work on sales, not a general conversation about every part of your business.

Can we review my emails, website, script, proposal, or other sales material?

Yes. If an email, webpage, script, proposal, or other material is part of your sales process, we can look at it during the call.

How do I book it?

Email ale@alerojo.com with a short description of your sales process and what you want to improve. I will reply with the next steps.

What language is the call in?

English.

Does the call include implementation, guaranteed results, or follow-up questions?

No. It is one focused hour, not an ongoing service. It does not include implementation or guaranteed results.

Can I pay by bank transfer or cryptocurrency?

No. Payment is made by card through Stripe.

Can I pay in installments?

Only if the checkout page explicitly offers that option. If it does not appear there, it is not available, and I do not arrange custom payment plans by email.

What will I be charged in my local currency?

Prices are shown in euros. Your bank or card provider determines the exchange rate and any conversion fee. Check with them before paying.

Will I receive an invoice?

Yes. Use complete and accurate billing information at checkout. The invoice is associated with the purchaser and the email address used for the transaction.

Can you send an invoice before I buy?

No. Complete the purchase with the correct billing details. The invoice is created after the transaction.

Will you register as an approved supplier, complete procurement forms, or provide compliance certificates before I buy?

No. Courses are purchased through the normal checkout. I do not join customer procurement systems for a standard course. If your organization cannot buy that way, it cannot buy the course.

Can my company pay in 30, 60, or 90 days?

No. Payment is due through the checkout at the time of purchase.

Is there a discount if I buy several courses or several seats?

Only if a public bundle or offer says so. There are no private discounts created by email.

The checkout isn't working

Check that every field is complete, that the card and billing information are correct, and that your bank approved any verification request. Try another browser before attempting the payment repeatedly.

If it still fails, email ale@alerojo.com with the product page, the time of the attempt, and the exact error shown. Never send your full card number or security code.

I can't find my invoice

Check the inbox and filtered folders of the email used at checkout. Search for Alejandro Rojo, the product name, Holded, and invoice.

If it is still missing, email ale@alerojo.com with the purchase date, product, purchase email, and order reference.

The billing details on my invoice are wrong

Use complete and accurate information at checkout. If you notice a genuine error after the invoice is issued, email ale@alerojo.com promptly with the order reference and the corrected legal billing details. Whether an issued invoice can be amended depends on the applicable invoicing rules.

My VAT number is missing

Check the billing information entered during purchase. If the number was supplied correctly but does not appear, email the order reference, purchase email, and correct legal billing details to ale@alerojo.com.

I see two charges. Did I buy twice?

Check whether one entry is only a pending authorization and compare the amounts with your receipts. If two charges have actually settled for the same order, email ale@alerojo.com with the dates, amounts, receipts, and the last four digits of the card only.

Never send the full card number or security code.

Where will I see the final VAT amount?

The checkout calculates the applicable VAT from the transaction details and shows the final amount before you pay. Enter your country and tax information correctly. The one-hour sales consultation is priced at €1,500 + VAT.

If you believe an invoice is wrong, email the order and billing details to ale@alerojo.com. I do not provide individual tax advice.

Can you send me an old invoice or a list of everything I bought?

First search every email address you may have used for the original invoices and order confirmations. If you still need a specific document, email ale@alerojo.com with the relevant period, products, purchase emails, and order references.

Can you answer a tax or accounting question about my purchase?

I can help with a genuine transaction or billing error, but I do not provide tax or accounting advice. Ask your accountant how to record or treat the purchase.